Returns

Process

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• Email us at support@steelyjam.com.
• We will send you a pre-paid return label.
• Secure the guitar in its original box.
• Drop it off at your nearest delivery point.

Conditions

To receive a full refund, the instrument must be returned in the same condition as received, allowing for normal testing. This means:

• No damage or marks beyond what is necessary to try the instrument.
• No missing parts, tools or accessories.
• Packed carefully in the original Steelyjam packaging.

If the product shows signs of use beyond normal testing, or arrives damaged or incomplete, we reserve the right to reduce the refund amount to reflect the loss in value, as permitted by law.

Refund

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